The Gold Standard

in Refreshment Services

Convenience Services Group (CSG) delivers dependable vending, micro markets, coffee, and breakroom solutions across Northwest Indiana; powered by technology, guided by integrity, and backed by people who care.

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We Provide Best Services

CSG provides full-service refreshment solutions designed to scale with your workplace. Each service is backed by proactive monitoring, responsive support, and the GOLD Standard experience.

Vending

Reliable. Modern. Always Stocked.

CSG’s vending solutions combine curated product selection with smart monitoring to ensure machines stay stocked, functional, and relevant to your team’s preferences.

Micro Markets

A Smarter Breakroom Experience

Micro Markets offer open, trust-based unattended retail with self-serve shelves and coolers, employee-paid purchases, and a wide, flexible product selection. Ideal for culture-driven workplaces that value convenience, variety, and autonomy.

Access-Controlled Retail

Secure, curated unattended retail

Delivers secure, unattended retail with controlled access, curated product selection, and real-time visibility; ideal for high-traffic or mixed-access environments that require accountability without compromising convenience.

Office Coffee

Consistent Quality. Zero Guesswork.

CSG Office Coffee Services deliver professional, fully supported coffee programs with commercial-grade equipment, flexible brewing options, and complete installation, maintenance, and supply management, ensuring consistent quality, uptime, and a dependable coffee experience for any workplace.

Thoughtfully Stocked. Professionally Managed.

CSG’s Employer-Sponsored Refreshment creates a seamless, hospitality-driven experience where employees and guests enjoy curated snacks and beverages with no checkout or payment; fully managed by CSG and designed to elevate culture, care, and connection in premium workplace environments.

Not sure which solution fits?

Schedule a consultation and let’s build the right refreshment strategy for your workplace.

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Our Leadership Board

These visionary minds bring together deep industry expertise, strategic foresight, and a people-first approach to drive sustainable growth and exceptional service. Each leader plays a critical role in shaping decisions that go beyond transactions, building trusted partnerships, empowering teams, and ensuring every client experience reflects integrity, innovation, and excellence.

Jack Brown

CEO & Founder

Victoria Brown

President

Millet Biala

Gold Service Client Experience Manager

Connect with the leaders behind the GOLD Standard.

What We’ve Accomplished

Years in the Services Industry

Units

Locations Served

Refreshments Served

Timely Service Request Response

What Our Clients Say

★ ★ ★ ★ ★

"The level of care and follow-through sets CSG apart. From onboarding to ongoing support, the CSG team has been incredibly responsive. Brenda and her team handle service requests quickly, and Milet regularly checks in to make sure everything is running smoothly. This is hands-down the most reliable refreshment service we’ve had."

Office Administrator, Corporate Office | Porter County, IN

★ ★ ★ ★ ★

"Our employees love the micro market. CSG helped us upgrade from traditional vending to a micro market, and the experience has been outstanding. The product mix is well-curated, the technology works seamlessly, and restocking is always on point. It’s a real upgrade to our workplace culture."

CEO & Founder

★ ★ ★ ★ ★

"CSG is proactive, reliable, and easy to work with. We switched to CSG after ongoing service issues with our previous provider. The difference was immediate. Machines stay stocked, issues are addressed before we even notice them, and communication is clear and consistent. It feels like they actually manage our account, not just service it."

Operations Manager, Manufacturing Facility | Lake County, IN

Frequently Asked Questions

How quickly does CSG respond to service requests?

CSG operates with proactive monitoring and structured service routing to prevent issues before they occur. When service is needed, requests are acknowledged promptly and routed directly to our Customer Care Team for fast resolution. Our goal is simple: minimal downtime and clear communication every step of the way.

How do you ensure vending machines and micro markets stay stocked?

We use smart technology and sales data to track inventory levels in real time. This allows us to restock based on actual usage patterns, not guesswork. Combined with scheduled service routes and quality checks, this ensures consistent availability and fresh products.

Can we customize the products in our vending machines or micro market?

Yes. Product selection is tailored to your workplace preferences, dietary needs, and usage trends. We regularly review performance data and customer feedback to refine the assortment — ensuring your refreshment program stays relevant and appreciated.

What makes CSG different from other convenience service providers?

CSG is built on the GOLD Standard: Go Above & Beyond, Operate with Integrity, Lead with Innovation, and Deliver with Excellence. We combine smart technology with a dedicated Customer Experience Team, proactive communication, and reliable execution — not just equipment placement.

Do you provide service and support locally?

Yes. CSG proudly serves Lake, Porter, and La Porte Counties in Indiana. Our local service routes allow for faster response times, consistent maintenance, and personalized support from a team that understands the communities we serve.

How do we get started with CSG?

Getting started begins with a conversation. We take the time to understand your workplace, your people, and what matters most to you. From there, our team collaborates with you to design the right refreshment solution and walks you through every step, setting expectations clearly, ensuring a seamless setup, and building an ongoing relationship focused on reliable service and long-term partnership.